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Freshdesk ai agent
Use power of AI in your FreshDesk
AI Agent for Freshdesk resolves up to 50% of support tickets automatically, cutting support costs and improving response times – all with a quick 10-minute integration.
Real effects
Our customers reduce human handled
FreshDesk tickets by 50%
FreshDesk tickets by 50%
Product-Aware Answers
Uses live catalogue & specs to guide shoppers and compare items.
Virtual Freshdesk Agent
Tags, assigns & updates tickets natively—no human clicks needed.
Marketplace Order Sync
Fetches order status from Allegro & others, replies in seconds.
Feature name
Webex integrates seamlessly into 100+
industry-leading apps.
industry-leading apps.
Feature name
Webex integrates seamlessly into 100+
industry-leading apps.
industry-leading apps.
Feature name
Webex integrates seamlessly into 100+
industry-leading apps.
industry-leading apps.
Feature name
Webex integrates seamlessly into 100+
industry-leading apps.
industry-leading apps.
Not an assistant. full time employee.
Real answers, real ticket resolution.
AskSpot’s AI doesn’t guess—it knows. By tapping live product data and order history inside Freshdesk, it closes up to 50 % of incoming tickets without human effort.
Live catalogue knowledge: Specs, variants, stock levels—your agent knows them all.
Order & return status: Fetches real-time info from your store or marketplaces and replies instantly.
Full-stack Freshdesk actions: Tags, prioritises and assigns tickets just like a human agent.
Learn more
How does it work
It is not magic.
It is just using LLM and your processes
Inbox Agent syncs with Freshdesk, reads every ticket, and triggers the right workflow automatically. Whether a shopper needs product advice, a side-by-side comparison, a real-time order update, or wants to file a complaint—ready-made scenarios handle it out of the box and can be tailored in minutes.
Integrate with your systems
By providing product feed you enable real catalogue knowledge. Order information through API allows to cover wide spectrum of customers requests.
Add some knowledge base
Agent will be automatically filled with knowledge you provide - from FAQ websites, PDF files or your currently used e-mail templates. In 5 minutes we will reshape any materials into comprehensive knowledge base for Agent applicable in real life-ticket scenario
Add some business logic
Some tickets needs to be taged and redirected to specific group? We want to add some note or redirect type of tickets into . Agent understands what about ticket is and can act accordingly to yours needs
Examples
Few popular use cases
Product questions / advisory
Customers asks
Automate data extraction
SaasFlow extracts and analyzes your data for you. That way, you can save time, and work on actually building your brand.
Create multiple email templates
Use any of our email templates to create your next campaign in less than a minute.
feature 4
Good strategy comes from reliable data.
Get instant recommendations on marketing and advertising with auto-generated, detailed reports.
No more juggling between 8 different tools
Draft, schedule and send mails with a single software
Learn more
feature 5
Integrate with the best tools in the market
Don't waste time switching between multiple tools to manage your email campaigns. Bring them all together.
Sketch let you control who can access each of your collections.
Framer let you control who can access each of your collections.
Figma let you control who can access each of your collections.
Github let you control who can access each of your collections.
feature 6
An all-in-one email marketing platform.
Build strong online communities with advanced marketing tools. Get access to relevant audience data, and accurate reports on performance metrics.
View all sub-features
No credit checks or founder guarantee
Enable two-factor authentication emails
Bring in external data automations.
Sort through contacts based on content preferences.
Send automated activation emails
No coding required