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AI Customer Support for e-commerce
Reduce cost and boost sales. Serve your customers with GenAI on your e-commerce website, marketplace, or through any inbox.
Reducing Customer Service workload and Providing More Sales for:
Save time and resources. Reduce costs.
Less work, more sales
Sales: Break purchase barriers and reduce contacts volume by providing instant answers, advisory and personalized recommendations
Postsales: Order updates, modifications, returns and all Customer Service operations streamlined in chat, by e-mail or marketplace platform inbox.
80%
That's our record in reducing contacts to customer service.
From sales, product question to post-sales topics. Website, marketplace and social media contacts covered.
From sales, product question to post-sales topics. Website, marketplace and social media contacts covered.
50%
This is how much of a chat conversation is about sales.
Customers search right products for their needs, ask for advice and have product questions - we excell in those type of questions.
Customers search right products for their needs, ask for advice and have product questions - we excell in those type of questions.
4.5/5
4,5/5 rate and 90% Customer Satisfaction.
It is really satifactory for customer to just write what he need and get it - find product, make order, modify order, place return, check product details...
It is really satifactory for customer to just write what he need and get it - find product, make order, modify order, place return, check product details...
Provide more sales
Reducing cost is great. Making sales is even more.
Product Questions
About half of your traffic starts with the product page. Being able to answer customer questions is crucial. Don`t let them leave you to search info.
Search & Advize
No salesperson can do their job well without offering expert knowledge and the ability to find and recommend the right product for the customer.
Upsell and engage
Personalized recommendations, upsell in basket, lead generation, rescue basket campaing. Automate sales&marketing and measure effect.
Integrations
Stores, marketplaces, inboxes
Testimonials
Dariusz Jodziewicz
Quality Director at morele.net
"Askspot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service."
Ewa Kosiorek
Head of Customer Service at 4fizjo
“AskSpot helped us to serve customers faster and better. Multilangual and marketplace integrations were crucial as well as search&recommendation capabilities na ability to answer even hard product questions”
Jakub Sadowski
Owner, KKS Sp. z o.o.
“AskSpot has significantly improved our customer support across the 20 language versions of our e-commerce store mamabrum.eu, as well as in our diverse marketplace sales—from Allegro in Poland to Amazon throughout Europe. It has streamlined our communication in multiple languages, boosted our efficiency, and helped us consistently deliver exceptional service to our customers. ”
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